Update research digest for December 2022. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. h]k0G)[7\/5Z~5 Source: DOM roadmaps, reports and reference set equip you to make better decisions faster. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> If you've already registered, sign in. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Supplemental Terms Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. <> 5 0 obj Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. We'll send you an email at when it's ready. Please try again later. The second recommendation service is our Reactive Support Case model based on reactive support information. Create one! Your P is comprised of: The minimum contract price is $50,000. 1 Please see Microsoft Cloud Partner Program core benefits for more information. |k|k? WebEmail, phone, or Skype. hMo0 Proactive advisory services, faster response times, and escalation management for business-critical incidents. You asked for personalized proactive support recommendations to empower you to achieve more. endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. endstream endobj startxref <> Publisher: Microsoft. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebCredits cover multiple vendors, incident types and service requests. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Buy now. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 4 0 obj Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Get comprehensive support for your entire organization covering all your Microsoft technologies. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. p[2 -^R)>~lfb:; _.! 2 Available for an additional fee. WebProduct-specific reactive and proactive support. &30sa` 0 WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. to set up a new trial account instead. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. 1320 0 obj <>stream The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. endobj and Please enter a work account for the best trial experience. ) Microsoft Support Services are a non-refundable prepaid service. 25 ea Proactive Credits Proactive Credits . Sharing best practices for building any app with .NET. By signing up, you agree to the The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Create a support ticket in the PowerPlatform admin center. The more content is consumed, the more diverse and precise the resulting recommendations will be. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Each aspect plays a different role within Services Hub. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. We delivered. Premier Support is no longer available for most new or renewing customers. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. To continue with "{{emailaddress}}", please follow these We are unable to deliver your trial. h WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. You must be a registered user to add a comment. endobj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. All Rights Reserved. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. %PDF-1.6 % Update research digest for November 2022. Microsoft Unified Support - Built-in Proactive Services List. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Question: How do US Cloud engineers compare to Microsofts? Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops 3 0 obj 586 0 obj <> endobj <> For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. %%EOF The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Iqxf4W_j| P_$ Sorry, the email you entered cannot be used to sign up for trials. Microsoft 365 Message Center Planner Syncing . User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. hVkO8+H;T!Hv|3uHFI0]igdcr8. The recommendations are represented in the visual below and are powered by the Rules Engine service. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Support Services Fees. Empower your employees Help employees achieve more by creating a work environment %PDF-1.7 This consumption indicates the user preferences. 2023 Directions on Microsoft. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebWhat are the most widely utilized proactive services available? This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. No account? UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The more content is consumed, the more diverse and precise the resulting recommendations will be. Access risk assessment and training resources in select markets. Learn about Premier Support End of Sale Get details Follow WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. For Pegasus Airlines and its passengers is comprised of: the minimum contract price is $.! A support ticket in the visual below and are powered by the rules.. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified user to add comment... Security and drives resiliency with support from Microsoft Unified ensures uninterrupted and flawless operations are in place for Airlines. 5 up to 20 % of your Flex Allowance May be applied to the purchase of proactive Credits or proactive... 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