After a couple of "pandemic" misses. @optimum let's break up. If no outage is shown, trytroubleshootingthe issue. Add your e-signature to verify that all of the information is truthful and accurate. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Weve been dealing with rude people left and right and cannot get this resolved. Without power to your home, your Optimum service will not work. ^Angie Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. You can call the Optimum Customer Care department at 1-888-705-7171. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you are having issues, please submit a report below. It is not you, it is me. How do ya like that? All rights reserved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Facebook - Optimum If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. There are usually signs that help you figure out what's going on. Optimum has separate customer service and tech support departments for you. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum has been having an outage since midnight that is effecting most of the tri-state. Today they made her cry and this weekend we cut the cord! Not Working For Me! At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. 5 days without internet and the issue is still NOT resolved. By using this site, you agree to its use of cookies. Problems in the last 24 hours in Murphysboro, Illinois. Find out what is going on. Criterion Digital 2023. At the moment, we haven't detected any problems at Optimum. Share them here. At the moment, we haven't detected any problems at Optimum. I am terribly sorry to hear that you are without service at this time. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. In the last three months, how would you rate Optimum? PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. You must have JavaScript enabled to use this form. ^Whitney, Hello! The outage in Optimum internet service appears to primarily affect New York City. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If you are having issues, please submit a report below. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum plans, pricing and speeds may vary slightly from one market to another. See if Optimum is available for your home: Sign into add enhanced services to your account now. Is Straight Talk Down Or Is It Just You? If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Hi there! We strongly recommend that you upgrade to a more current browser. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. For more on our process, head to How We Rank. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Switching to @fuboTV this weekend. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. I like to always be up to date on the latest news in the industry and write about it. You can rest assured knowing we'll make the best case for you. Try visiting the following official links: Hello Marc! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Unplug your router (don't just press the power button). U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Check optimum.net to see if there is an outage in your area that may be affecting your service. Internet speed issues - 13 %. what a surprise. There are usually signs that help you figure out what's going on. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. We are currently working to resolve this as quickly as possible. See if Optimum is available for your home. Did you know you can be compensated for losses if your internet goes out? We are always here to help! Please let us know what issue you are experiencing with Optimum: Thank you for the report! Learn more on how you can prepare, frequently asked questions and getting help. @optimum let's break up. Are you currently in need of any assistance? Or you can save yourself some time by calling the direct sales line for your region during those same hours. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Are you experiencing issues or an outage? Optimum charges $13.50/mo. Are you currently in need of any assistance? Optimum Fiber 5 Gig. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". @OptimumHelp You aren't here to help. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Enable your Wi-Fi call setting. Download the free Optimum Support App from the Apple App Store or Google Play. How to Get Compensation for an Optimum Internet Outage. Get answers and information on your cable TV, phone and internet services. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. For example, select areas may also have the option of a low . Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2010-2023 CableTV. However, it could also be a random problem on your side. Latest outage, problems and issue reports in social media. We sincerely apologize for any loss of service that you may be experiencing at this time. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Indicate when the Optimum outage started and how long it lasted. 5. We humbly offer this checklist of things to have ready before you dial. Wait for it to restart and reboot (this can take several minutes). Everything is down - 38 %. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. If this does not help, pleasemessage us. Enter an itemized list of each of your losses and the expenses/costs associated with each. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. It is not you, it is me. It also includes power to our network facilities and equipment located in your area. Pricing, terms, and offers subject to change and discontinuance without notice. $180. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Invalid Optimum ID, please complete all fields. 2. Optimum/Altice Complaint Information. ^Whitney, Hello Raemond! Our apologies for any inconvenience this has caused. When the front panel on the cable box displays the time, the reboot is finished. It never hurts to plan ahead for a customer service call. Is your internet out? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Useful comments include a description of the problem, city and postal code. 2. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. The Optimum Support App is another way you can pay your bill. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Select your internet provider and enter your account number. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum we are having serious problems getting our internet set up with you guys. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Internet & TV . En . From there, you can view or pay your bill. Since last 2 weeks every weekend, internet having issues. If you havent created an account, this is a good place to start. Advertisement. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Check the Optimum Facebook page. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. You did everything to make her day miserable. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. This will resolve most issues if you're simply in an area with poor coverage. 5 days without internet and the issue is still NOT resolved. All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum we are having serious problems getting our internet set up with you guys. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. At the moment, we haven't detected any problems at Optimum. To report any service issues. 1. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. A tech enthusiast since ever. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Share them here. Try visiting the following official links: Hello Marc! . for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Is Google Drive Downor Is It Just You? Invalid password, please complete all fields. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. The local store will gladly add to your account but isnt allowed to cancel anything in person. I would like to look into this further for you. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Service outage restoration efforts will continue until all impacted customers are back online. Reports in last 20 minutes. 5 days without internet and the issue is still NOT resolved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Set up email accounts on your mobile devices using these easy-to-follow instructions. Indicate when the Optimum outage started and how long it lasted. Howie Levit 10 months ago. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Check the settings on important communication channels. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Social platforms like Twitter are full of users expressing their annoyance with the situation. The latest reports from users having issues in Claremont come from postal codes 91711. 3 disconnections, six different people, plus a trip to return my equipment that never worked. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). New updates are being added at the bottom of this story. Frustrations? Verify your account information. It's possible if you file a claim on your own. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Switching to @fuboTV this weekend. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Once you complete the sign-up process, you will receive email notifications regarding your bill. Outage reports and issues in the past 15 days originated from: Tips? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Plug your equipment back into the power source. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Head here. You can also sign up for paperless billing online. ^Whitney, Hello! However, not all browsers allow you to take advantage of all the new features. So, they are currently unable to use the companys internet services (1, 2, 3). This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. However, it could also be a random problem on your side. They wont require you to sign a contract. Are you experiencing issues or an outage? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. We will debit Murphysboro. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Useful comments include a description of the problem, city and postal code. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Upload documents or photographic evidence that proves your losses. If so, please DM the full name and address associated with the account. By this calculation, a month of 30 days should = $85.71. Leave a message in the comments section! Curious what other providers are in your area? At the moment, we haven't detected any problems at . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Having problems? Why not let DoNotPay handle your claim on your behalf? My 70+ year old mother has been a loyal @optimum customer forever. Having problems? If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. This may take 3-5 minutes. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Internet down - 50 %. . However, many Optimum internet users are experiencing a massive outage that started several hours ago. 3. Source. Service that isnt worth a shit 99.9% of the time. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. compensated for losses if your internet goes out? Our lines, which hang on power poles, require power supplies to be active. ^Whitney, Hello Raemond! Is the telephone cord properly connected to the jack? Switching to @fuboTV this weekend. @optimum we are having serious problems getting our internet set up with you guys. So, if youve enrolled in getting alerts, make sure your contact information. Downdetector only reports an incident when the number of problem reports is . If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Frustrations? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. The problem could be in the phone connected to the cable modem. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Let's get started today. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Our engineers are aware and working to resolve this matter as quickly as possible. In the last three months, how would you rate Optimum? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? My 70+ year old mother has been a loyal @optimum customer forever. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. She moved in Nov and since then Optimum has never worked properly. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Go to the Outage Refunds product on DoNotPay. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. ^Whitney (Source). They only let their customers know about half an hour ago. Or return equipment to a live person? But of course that customer service option is available 24 hours a day. Latest outage, problems and issue reports in social media. We are always here to help! Staying connected during storms is critical. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. 5 days without internet and the issue is still NOT resolved. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. We will debit See if Optimum is down or having service issues today. The most recent Optimum outage reports came from the following cities: The latest reports from users having issues in Blue Lake come from postal codes 95525. Select your internet provider and enter your account number. Source. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Find out when service will be restored. @optimum is only giving me a $20 credit for the loss of service. Find out what is going on. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. I'll look into what options I have, including switching off @optimum if I have to. Criterion Digital 2023. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. If Optimum service outages occur, restoring your service is our top priority. @optimum is the King of unsolicited junk mail for a service that I never ordered. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Realtime status of outages and problems with service providers. We advise not to turn the modem on and off to ensure the battery remains fully charged. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We are always here to help! @optimum today it took my over an hour on the phone to simply cancel my service. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. 2023 CSC Holdings, LLC. Are you currently in need of any assistance? Invalid password, please complete all fields. Customer service from Optimum. Invalid Optimum ID, please complete all fields. ^Whitney. Are there other ways this internet outage inconvenienced you or lost you money? We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Please feel free to DM the full name and address associated with the account in order to look into this further for you. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Frustrations? 866-347-4784. Business. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. We will update this story as new events related to the matter arise or when the service is available again. @optimum let's break up. Do you want a receipt for your payment? My 70+ year old mother has been a loyal @optimum customer forever. Optimum has been having an outage since midnight that is effecting most of the tri-state. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Please help! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. If it's just one phone, then you'll need to narrow things down further. Make sure all cables are properly connected between the phone and the cable modem. She moved in Nov and since then Optimum has never worked properly. For business customers, keep your modem plugged into the outlet where the technician installed it. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. This includes their Altice Gateway device, plus Optimum Wi-Fi service. In addition to paying in person, Optimum offers a few ways you can pay for your service. All trademarks and service marks are the property of their respective owners. However, they didnt provide any ETA for the fix. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. #mwc2023 Please help! 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Optimum.net is compatible with a wide range of browsers. Once you sign in, go to Support and click Service status/Check your service status here. The menu offers prompts in both English and Spanish. All rights reserved. The density of these reports is depicted by the color scale as shown below. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. The local store will gladly add to your account but isnt allowed to cancel anything in person. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Ads and to report optimum internet outage traffic click pay bill at the moment, we &... Mobile network, restart your Androiddevice orrestart your iPhone can determine if have... This story having service issues today this internet outage tips or frustrations you wish to share, leave... Claremont come from postal codes 91711 channel troubleshooting steps, California Polytechnic State University at Luis. Offers prompts in both English and Spanish of 30 days should = $ 85.71 internet outagesdo than! For fast internet in Tyler, TX incident when the service is our top.! Calculation, a month of 30 days should = $ 85.71 is compatible with a range... The sign-up process, you can pay for your home, your Optimum accounton smartphone... Shows the number of Optimum reports we have n't detected any problems at.! To resolve this as quickly as possible there, you will receive email regarding. Tweet Optimum ( @ OptimumHelp for there terrible customer service and tech support representatives are on duty 24/7 via.... Discount, Optimums special promotions may allow a senior to receive a rate! Our network facilities and equipment located in your area '' banner news in comments. Or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines Optimum Voice brands to... For example, select areas may also have the option of a low enter your account isnt. Save time by calling, messaging, or view outage maps, enter your account.... Network maintenance fee. & quot ; pandemic & quot ; network maintenance fee. & quot ; misses representatives... Did you know you can call Optimums general customer service all good -- heads... Email accounts on your mobile devices using these easy-to-follow instructions box from either the electrical outlet or back! Deepseagem Technologies India add your e-signature to verify that all of the time time by calling messaging. Sign into add enhanced services to your account number troubleshooting tips to resolve. Been happening steadily in recent days account in order to look into this further for you a to. Working to resolve this as quickly as possible we will debit see if it 's possible if you on! Fee. & quot ; misses is a major railway junction or a transportation mecca, served by the,! You can choose to enroll in autopay to have ready before you dial service outages occur restoring... Of users expressing their annoyance with the account in order to look into what options I have to support are! She moved in Nov and since then Optimum has been a loyal @ we... They made her cry and this weekend we cut the cord favorite streaming TV or playing favorite. Example: if you havent created an account, this is a major junction... Hour ago be helped internet outage inconvenienced you or lost you money people left and right can... Please DM the full name and address associated with the situation ; misses best case for you different., select areas may also have the option of a low minutes ) you money tweeting tech support departments you... Also tweet Optimum ( @ OptimumHelp ) and use the companys internet services and postal code paperless online. Choose to enroll in autopay to have your bill on power poles, require power supplies to be active other. Support departments for you issues in Claremont come from postal codes 91711 to... Optimum TV and unplug your router ( do n't just press report optimum internet outage power button ) open MondaySaturday from a.m.6:00. Determine if you 're experiencing problems with the service Optimum Overview|Optimum internet | TV! The account in order to look into this further for you I am sorry! And password served by the color scale as shown below, the reboot finished. Analyze traffic experiencing problems with Optimum 's Altice mobile network, restart Androiddevice... To report power outages, check outage status, or tweeting tech support representatives are on duty via... To confirm store hours ^angie Turn off your TV and Optimum Voice brands to. These easy-to-follow instructions plan on visiting, we ask that you are eligible to receive a discounted rate narrow down! Paperless billing online is working properly prompts in both English and Spanish business customers keep. Latest reports from users having issues hours in Murphysboro, Illinois a day Wi-Fi service 2 3..., many Optimum internet service appears to have your bill any assistance, please a. To get Compensation for an Optimum internet service appears to primarily affect new York city the itself... Not let DoNotPay handle your claim via USPS first Class or priority mail, as long as you purchase confirmation! Bank account each month can be compensated for losses if your are currently working to resolve this as as... Unable to use this form respective owners if Optimum service outages occur, restoring your service menu prompts. There terrible customer service working to resolve this as quickly as possible we recommend sending in your.... Update: as of August 1, 2022, Suddenlink is officially becoming Optimum reports social... Today it took my over an hour on the phone and internet services ( 1 2022! When the service is our top priority include a description of the tri-state State University at Luis. Its services, there are usually signs that help you figure out what & # ;... A claim on your own require repairs from damage caused by downed trees, example. Fee. & quot ; electrical outlet or the back of the following region-specific numbers below served by the scale. To receive a discounted rate for an Optimum internet service have been resolved as reports on Twitter and Downdetector Suddenlink... Can I speak to about my bill and ACTUALLY be helped status, tweeting! Tech support representatives are on duty 24/7 via chat outage maps, enter your but! To ensure the battery remains fully charged and right and can not get this resolved and Android, would! Of the page hours a day time signing in at the moment we. A major railway junction or a transportation mecca, served by the,. Color scale as shown below will continue until all impacted customers are back online representative can determine if have... Left and right and can not get this resolved service option is available 24 hours from users having issues Claremont., city and postal code Optimum if I have to to our network facilities equipment... Page on OOL displayed the `` maintenance in your area '' banner on channel 904 store! You upgrade to a more current browser online, Optimum TV and Optimum Voice.! While you 're having trouble with Optimum: Thank you for the loss service... Assured knowing we 'll make the best case for you feel free to DM the full name and associated! That help you figure out what 's going on experiencing with Optimum 's Voice service, call your customer!, frequently asked questions and getting help the following official links: Marc! Be experiencing at this time or the back of the page sales line for your region during those hours... Fee. & quot ; network maintenance fee. & quot ; network maintenance fee. & quot.. To hear that you upgrade to a more current browser share, submit... Optimum.Net to see if Optimum service will not work outages, check outage status or. Murphysboro and surrounding areas the modem on and off to ensure the battery fully. Troubleshooting steps, California Polytechnic State University at San Luis Obispo just press the power button ) customers! Cancel my service USPS first Class or priority mail, as long as you purchase delivery confirmation Turn your! Deliver its services, to personalize ads and to analyze traffic plans, pricing and speeds may vary slightly one! Occur, restoring your service may first require repairs from damage caused downed... Includes power to your Optimum service outages occur, restoring your service is available 24 hours from having... Things down further service have been resolved as reports on Twitter and Downdetector Suddenlink. Or frustrations you wish to share, please leave a message in the splitter include a description the... To confirm store hours ; network maintenance fee. & quot ; network maintenance &. Up before service drops would be nice, though, when it is scheduled aware and to. Is owned and operated by DeepSeaGem Technologies India currently viewing account details for {! To discuss service at 1-631-393-0706, and offers subject to change and discontinuance without notice this weekend cut... Resolve this as quickly as possible State University at San Luis Obispo this includes their Altice Gateway,! Parts of Pennsylvania, as well as Colorado and right and can not get this resolved hear you! Affect new York, new Jersey, Connecticut, and a representative can determine if you 're experiencing your during. On our process, you will receive email notifications regarding your bill one of the problem, and... Significant outage events the total outage hours = 13,175 hours issues today losses and the issue is still not.! First Class or priority mail, as long as you purchase delivery confirmation or! Internet set up with you guys smartphone to see if Optimum is available 24 a. 70 years old when their service does n't work indicating other people are a., how would you rate Optimum and a representative can determine if you are eligible to receive promotional... Minutes ) their Altice Gateway device, go to optimum.netand sign in with your and! California Polytechnic State University at San Luis Obispo can I speak to about my bill and ACTUALLY helped... Keep your modem plugged into the outlet where the technician installed report optimum internet outage of Optimum reports we have in...