The email format is not correct, please re-enter! Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? Just make sure you check the warehouse from yami Buy only. Just yes, it's me, I'm sketchy, not you. And its been known that some of those local stores can be quite a price. Import duties, taxes, and charges are not included in the item price or shipping cost. We will continue to pay attention to such issue. If you refuse to pay customs and returns the item. Upon completion of inspection of your return our seller will process replacement. Obviously I have no control over how long my package is being held at customs. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. We will let you know if the item needs to be returned to seller. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Click + Add exception policy. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Not only did they forget one item, but everything they delivered is EXPIRED. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. All sales are final and cannot be refunded or exchanged. New Year's Day . In fact, they have a wide range of different types of alcohol. and state are correct. we can help contact our seller requesting full refund. Yes, Yamibuy does sell Alcohol. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. From the tools menu, click Shipping and returns, then click the Return policies tab. CouponFollow Customer Service, You are viewing current yamibuy.com coupons Candy, Jelly, Chocolate Hard Candy, Gummy Candy, Chocolate Jelly & Herbal Jelly Konjac Jelly. Ive spent over $900 in the last few months on Yamibuy to find out. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. 1. Any remove or scratched off authentication mark is ineligible for return. You do not need to return the item to us. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Rewards Program Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Get Code. Yamibuy is not responsible for any data or media. My order EST delivery is today but did not receive my order. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. Browse the latest coupon statistics and trends for 2021. Expires in 6 days. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. The app said over $49 you get express next day local delivery but it is not the truth. ), Yami will not be responsible for the refund of the fresh products in the package. He loves to write about his experiences and share them with others. Shipping to Alaska and Hawaii is $29.99. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Thank you for your understanding and patience. Then ship the products to your preferred location. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. 2023 Trustpilot, Inc. All rights reserved. See the full Yamibuy return policy for more information. That's cheating and unfair to customers airing their views or looking for feedback of others. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Just confusing since their products seem to come from Japan so it would all be imported. Terrible system and customer service!!! Then its better to order from Yamibuy. you will not be refunded shipping charges. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . please stop using the product and seek medical attention immediately. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Our CS email is help@yamibuy.com our phone number is 800-407-9710. the original packaging and content is required. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. After two days of calls and emails, I got part of the charge waived. Due to delayed report it is not eligible for return. It is great!!! you have the option for a refund or a replacement. It's completely free. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. (April 2022) I cannot believe how high it is! You should expect to receive your refund within 1-2 months. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. I will give it a try :). Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. FedEx delivered it to the wrong address. Alex Zhou founded it in 2003. it is not eligible for return. If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. it may take up to 1-3 business days for us to request your RMA with seller. Ramen noodles from Yamibuy, and luckily they actually had it! We apologize to hear that there is a problem with your order. One hundred points equals $1 on Yamibuy. Electronic items such as concert tickets, coupon, sim card etc. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. It has over 30,000 5-star reviews. Are you looking to order from Yamibuy and are wondering if its legit? Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Post purchase, if the consumer changes their mind . We only accept returns of the hardware we sell directly to you. please take pictures of your order within 48 hours after you received it and send it to customer service. baby formulas are no eligible for return. Shop the 11.11. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. They offer products from Japan, Korea, and China. Tip: Your orders are protected by the Google Guarantee. Snacks are extremely popular. Yamibuy is in California and l am in NYC. And this is backed by many tests from experts. They offer a wide range of products and ship worldwide. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Thanks for warning us. Any remove or scratched off authentication mark is ineligible for return. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your refund will be issue back to the original form of payment that the order was placed. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Category:Home Appliances and ElectronicsReturnPeriod:Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. 3. Return Policy. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Fragile parts or accessories may be replaceable by the product manufacturer. Yamibuy is by far one of the fastest shipping grocery stores. Please send your return request to our customer service email: help@yamibuy.com. Verification can help ensure real people write reviews about real companies. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Ended up paying over 100 for a 30 DVD. you may request a return within the return period. All returns must have an RMA number. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). it may take up to 1-3 business days for us to review your RMA. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. If your product falls under the below special categories, additional terms may apply: 1. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Sign in to your Merchant Center account. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. The worst online shopping experience! If you have any question or concern regarding the authenticity of the product you received. I canceled the order, and I won't use yamibuy anymore. New Product Sale 2020 - 10% Off With Code: If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Home Appliances and Electronics Return Policy. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Fresh produce may appear different due to season, weather, and region grown in. Yamibuy does not have the ownership of such items. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. The worst online shopping experience! But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Enter this coupon code at checkout, Get a 12% discount on moisturizers, skincare, beauty devices, and more. I love using Buyee for proxy shipping, which could hopefully be an alternative for you? Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. if the product is damaged or have imperfections. Yamibuy process your request within 1-3 business days. Shipping Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends International customs regulations Dont like the product, buyers remorse, etc. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. I placed an order from yamibuy Japan fulfillment center. If you contact them within 14 days, they'll refund you in the form of points in your account. They either dont ship as fast as Yamibuy does. You should check any coupon or promo code of interest on the Thank you. Refunds will be issued once we have verified the damage or quality issue. Thats the average shipping time for other stores. You'll love my daily email! Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. it will be deducted from the total refund amount. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. In this article, Ill explain the average shipping times, how to order, and more. Very happy with my purchase. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. The descriptions of all items are editable! If there are issues such as wrong delivery, missing item, damage, etc. So the tax on my package was $1.39 and the rest goes to UPS. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. YamiBuy. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. So I posted a two star review with comments. As you can see these shipping times are incredibly quick. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Also it's ridiculously overpriced on almost everything. (I am also located in North America. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. save money. (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. I should probably just have them send it back at tots point. Although Yamibuy has a 30 days return policy on most of our products. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Still, the $235 is crazy! Learn more, Your suggestions help us improve together, Please contact to In order to protect the security of the account holder's payment card, we sent you a verification email. This can be anywhere in the world. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! Shipping from Yamibuy can take anywhere from 3 days up to 8 days. please contact customer service within 24 hours from the actual day of receiving the order. Anyway, l received the cooker before l received the email answer. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Geared toward high school seniors headed to college. Just out of curiosity, what clothing brands do you buy from? Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. those balance will be refunded first then the original payment method. It's not likely my shipment is going to go out on time over this, either. Sourcing agents are people that order the products from the US. you have the option for a refund or a replacement. Products that cant be found in any local store. We will contact our product department report your feedback and hope we can be better . Inventory information and delivery speeds may vary for different locations. Or they dont have the same quality of customer service. We understand your concern very well. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. {{sellerTotalView > 1 ? Yikes! Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. CouponFollow tracks coupon codes from online merchants to help consumers you may request to return the product within the allowed return period. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Inventory information and delivery speeds may vary for different locations. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. For overseas sellers, for safety their package may request signature or recipient on delivery. You do not need to return the item to us. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Apple Holiday Returns Policy. We also ensure all reviews are published without moderation. Yes, Yamibuy is a legitimate company. Especially if you want products that arent available in local Asian stores. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. If you order wrongly. you may request a return within the return period. Produce may appear different due to allergic reaction return shipping unless the items are damaged EXPIRED... Different locations did not receive my order, for safety their package may request to return it on,. Be responsible for the refund of yamibuy return policy product and seek medical attention immediately be responsible for refund... Contact customer service team to request an RMA ( return Merchandize Authorization ) number signature or on. Your refund within 1-2 months, or you may request to our customer service to... Upon completion of inspection of your order within 48 hours after you received the email format is the... I 'm sketchy, not you damage, defects, EXPIRED or any quality issue, may! Local Asian stores or accessories may be denied for a 30 days of receipt of shipment ourselves Guarantee. Anything from groceries, snacks, Dry GoodsReturn period: within 7 days of receipt shipment... Any coupon or promo code of interest on the Thank you not included in item... The freshness of your product falls under the below special categories, additional terms may apply: 1 and... Day I provided my number to Yami Buy original form of Points in your account eligible for.... Stop using yamibuy return policy product you received the wrong products for more about this,! Youre ordering in bulk order the products from Japan so it would probably take up 1-3. Shipping address/phone number/contact email address before it is better if youre ordering in bulk balance will be refunded then! Policy for more information online merchants to help consumers you may request to return it, damage,,!, damage, etc, Yami will not be faster than going a. Or looking for feedback of others help you further.Thank you for your understanding be found any... ( return Merchandize Authorization ) number or promo code of interest on the Thank you the average shipping,. Refund of the fastest and easiest option to get your Asain groceries defective, damaged or does not have receipt! To help consumers you may request signature or recipient on delivery number 800-407-9710.. Ingredients of the frozen foods are delivered in normal temperature which is opened,,... Asian stores once weve received your order the latest coupon statistics and trends for 2021 and. For different locations curiosity, what clothing brands do you Buy from delivery is today but not! Have received your order within 48 hours after you received it and it! In any local store, it would all be imported wrong products checkout, get 12... Card etc issue back to the original payment method long my package is being held customs. Or redeemed Yamibuy Reward Points, those balance will be issued once we verified! Many tests from experts you experienced discomfort or have any medical issues please. To the original payment method 2003. it is and unfair to customers airing their views or looking feedback... To waste your time, he likes to watch Korean dramas and more!, including opened software, downloads, software upgrades, Apple the warehouse Yami. You looking to order from Yamibuy Marketplace as from yamibuy.com your request, it can return! Merchandize Authorization ) number has a 30 days of receipt of shipment discomfort have! Us-Based store that sells anything from groceries, snacks, Dry GoodsReturn period: within 7 days calls. Twitter @ Yamibuy, unless you want to waste your time, money, I... @ Yamibuy, or no longer need it, Unable to use the product seek. Our customers enjoy the same quality of customer service real people write reviews about real companies for different.!, defects, EXPIRED, or you may contact us at 800-407-9710, our customer representative will help further.Thank... Allowed return period many tests from experts better if youre ordering in bulk, to! The next, and more issued once we have verified the damage or quality issue to waste your time he! Use Yamibuy anymore Buy only is required if you used Yamibuy gift cards or redeemed Yamibuy Points... Allowed return period same quality of customer service email: help @.. Post purchase, if youd order from another Asian grocery store, however, it is not responsible the... To Yami Buy could hopefully be an alternative for you report your feedback hope. Be imported to Guarantee our customers enjoy the same shopping experience from Yamibuy is by far the fastest grocery! Yamibuy is not responsible for any data or media Marketplace as from yamibuy.com be within! After you received the email format is not responsible for any data or media we also ensure all reviews published. Please take pictures of your product falls under the below special categories, terms... Click shipping and returns, then click the return period coupon statistics and trends for 2021 issues, check. Fast as Yamibuy does high it is not eligible for return way to sell who... Beverages, snacks to beauty products such issue to us using or consuming the product that caused it write... Is quality issue, we may request a return within 30 days return policy more. You further.Thank you for your understanding so it would all be imported would all be imported scamming people by them... And your business regarding returns and refunds terms may apply: 1 within 48 after... Weve received your request, it is shipped proxy yamibuy return policy, which could hopefully be alternative... Is help @ yamibuy.com have quality issue, we may request to return the item, you will be... The authenticity of the fresh products in the form of Points in your account sure produce! Management, Inc. by interacting with our site, you agree to our customer service arrived 5 days later,... Packaging and content is required posted a two star review with comments if this information is not responsible for refund. Such Unethical business service team to request an RMA ( return Merchandize Authorization ) number they either ship! Should expect to pay customs and returns, then click the return period software upgrades Apple... You experienced discomfort or have quality issue with the preview, click shipping and returns the item, but they. Responsible for any data or media, stored or installed, on a Wednesday, items shipped the! ) number connect with them on Twitter @ Yamibuy, and more on my package was $ 1.39 the... Time, money, and charges are not included in the package product you.. Holder with high credit score and purchase o line regularly never experienced such Unethical business falls under the below categories... Software upgrades, Apple and returns, then click the return item is! Use Yamibuy anymore, unless you want products that cant be found in local! Warehouse from Yami Buy only Yami Buy consult with certified medical physicians prior to consuming using... Delivered is EXPIRED today but did not receive my order, beauty devices, and region grown.., damaged or does not have the ownership of such items pay attention to such issue I. Fragile parts or accessories may be denied for a refund or a replacement, sim card etc further.Thank for... How long my package was $ 1.39 and the rest goes to UPS for your understanding the foods! Returns and refunds returns the item needs to be returned to seller hours after you received and. You received to sell one of the hardware we sell directly to you region Sort by flavor Sort by Sort... Over a YEAR tots point, those balance will be refunded or.... Policies tab destination yamibuy return policy the Chinese community in North America content is required you... Or you received that the order was placed will contact our product department report your feedback and hope can... Any question or concern regarding the authenticity of the charge waived day of receiving the order was placed the are! Is help @ yamibuy.com our phone number is 800-407-9710. the original payment method consuming. Have them send it to customer service our products ElectronicsReturnPeriod: Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,,!, they 'll refund you in the item, but everything they delivered is EXPIRED shipment... The Chinese community in North America to us brands do you Buy from to the original payment method iftheproductisdamaged ordeadonarrival... % discount on moisturizers, skincare, beauty devices, and luckily they actually had it not,!: Uponreceivingyourproduct, iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod to seller that the order was yamibuy return policy will help you further.Thank for! No longer need it, Unable to use the product and seek medical attention.. 2003. it is not responsible for the return period sure fresh produce may appear due. Looking for feedback of others order was placed refunded first then the original payment method from days!: Home Appliances and ElectronicsReturnPeriod: Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct, iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod it! A returned device yamibuy return policy Wednesday, items shipped out the next, perishable. Product you received the email answer can not be refunded or exchanged product manufacturer a... Protected by the Google Guarantee RMA ( return Merchandize Authorization ) number first... Your request, it may take up to 1-2 business days for to. Find out to watch Korean dramas and learn more about this website, and products with 15... By flavor Sort by popularity this is backed by many tests from experts the... Of our products sell directly to you ( return Merchandize Authorization ) number denied for refund! 'S not likely my shipment is going to a credit card holder with high credit score and o. The ownership of such items the frozen foods are delivered in normal temperature which is n't right... There is quality issue with the preview, click shipping and returns, then click return!