The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. The bartenders are all amazing and friendly. However, it did end promptly at 10:30. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We had no difficulty finding chairs at either the pool or the beach. You must take the test no more than three days before your flight. Both were stocked daily with water, assorted soda, beer and snacks. We will take your comments as our main improvement tools. Our experiences at the restaurants were mostly good. Cannoli, tiramisu, and panna cotta. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. If you go early you will have less wait time. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. In April, 14 murders were reported in 36 hours. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. 92% of travelers recommend this experience. Although depending on the time of day waits for freshly prepared food could be long. Amazing resort, enjoy the staff Yonathan was the best and also the shows. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Yes, free parking is available to guests. We have loved every minute we have been here. Been here 2 days so far. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Blue Diamond Hotels and Resorts Inc. All rights reserved. I hadnt read reviews so this was entertaining and unexpected. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. I wouldn't go back or recommend. I hope they can find all the missing to give the families some closure. The beach is nice, it feels like home. It was much louder. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. And you dont get it unless you ask. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The umbrellas were painful to open. The beach servers were the friendliest. Be careful (per Sunwing Website) included in Star. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Room types may vary. If he wasnt in our section, he instructed the other servers of what we wanted. Discover Our Destinations. We will take your comments as our main improvement tools. Resort Map Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. They have many of them so dont be afraid to ask for one. Nice guy who took ownership of the problem and became a part of our butler service. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? There are 12 missing workers. Didnt have one obviously because we were told you didnt need to make them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be sure they will be even more motivated. You could find shade in swim up bar in family pool. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. We are not Star Class and have had no issues getting into them. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Our ceiling in our bathroom leaked into our sink. We ate at Shores outside. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. It was a really long shuttle 1.5 hours on way there. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. The resort has a few different pools, including a lazy river which our group enjoyed very much. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We hope that we will receive you again soon. They werent appealing when it was so nice outside. Service was good but not great. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Star Class Producer Suite. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Cannoli, tiramisu, and panna cotta. Our top chefs and mixologists will create applause-worthy experiences. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. It was very good. Good hotel, average food, horrible Star Package experience. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. We waited in line for Hibachi grill 2x. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. 2 of our 3 rooms were close together. We are pleased to know that you enjoyed our facilities and activities. complimentary bottles of wine in the room. Star Class Producer Suite Swim Out. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. We are pleased to know that you enjoyed our facilities and activities. We are looking forward to your next visit in the near future. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). 1,088. Dine and delight in design-forward spaces. I hadnt read reviews so this was entertaining and unexpected. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. We are not big on evening entertainment but did take in the Queen tribute, which was great. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. The beach has incredible soft white sand and beautiful turquoise water. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. We are finally moved. 2023 Planet Hollywood Cancun Adult Scene. The bartender at shores was better. Blue Diamond Hotels and Resorts Inc. All rights reserved. Another man was killed while lying in a hammock, while a person was shot. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Our chef was entertaining and great. The beach was beautiful. No getaway by the ocean is complete without sampling some local seafood! The best night for entertainment was the Queen tribute. The beer is always cold and the big event is always on at Overtime Bar & Grill! I could go on to call out other missteps by the front desk and butlers but why bother. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. The Associated Press contributed to this report. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Barren Space Productions. You are only responsible for scheduling your test and showing up on-time to take it. We have nothing negative to say about this resort except we dont want to leave. The beer is always cold and the big event is always on at Overtime Bar & Grill. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We are looking for your next visit in the near future. There was no lighting outside in the evening. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. My "butler" Lilly was a complete failure. Visitors from Spain, Belize and Uruguay have been among those killed. The beach is nice, it feels like home. Generally the resort was decent. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. Yes, dry cleaning and laundry service are offered to guests. Just not sure it was 100% worth it. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Your assigned Personal Agent is on hand at all times for any request you might have. I will say that it was noticeable. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Just make sure whenever ordering drinks to request preferred bar labels! What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Stay connected while youre away with a suite of tech-savvy services. The buffet was good. An Autograph Collection All-Inclusive Resort - Adults Only. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. We waited for an hour and half the next time and were seated by 9 and ate by 10. It was very good. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Thanks so much to all the Planet Hollywood crew!!! We appreciated the location near the pools, the burger bar and the Italian restaurant. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. An Autograph Collection All-Inclusive Resort. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. You will get more bang for your buck. Traveling with 4 friends for a 50th bday celebration. One night we went right at 6 again. Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Room categories are not indicative of room views. If I could have chosen zero stars I would have. Which is a major bonus considering the problems with getting into restaurants around the resort. Our room was in excellent condition and cleanliness. We recommend calling ahead to confirm details. For more information, please see our From the front deck, we had great views of the sunset. Be careful (per Sunwing Website) included in Star. Make your grand entrance into the ultimate beachfront vacation, starring you. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. We went early the first time right at 6:00. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Overall we enjoyed our time. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Day #3 we go early are told if you're a star class your concierge should book. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Also there was rarely popcorn there which did disappoint the kids. The umbrellas were painful to open. PH Cancun Aerial. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Pay the extra for the star class upgrade. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Quotes displayed in real-time or delayed by at least 15 minutes. We walked it and were overwhelmed by a slough musty smell and extreme humidity. They have many of them so dont be afraid to ask for one. My "butler" Lilly was a complete failure. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. We are pleased to know that you enjoyed our facilities and activities. Tripadvisor performs checks on reviews. Fingers crossed. Service was fast and friendly so no complaints there. My husband was in line twice around 7am to get reservations for that night. The food there was tasty and pretty quick. The Buffett was ok. We found things to eat. Pool & hot tube close at 7pm. Claim your listing for free to respond to reviews, update your profile and much more. The next time someone with us went at 12:45 to wait until 3:00. The staff here have been outstanding. Thanks so much to all the Planet Hollywood crew!!! Lined up at 2:30. Bottom line is save your $$ and just tip well to the other employees. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Couple in lobby with computer. There were limited tubes. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Lol! We went to a movie Top Gun and it stopped working 3 times. When we said we didnt have a reservation we were told it would be at least another hour wait. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. He got us in. Powered and implemented by FactSet Digital Solutions. Wonderful experience overall. Get the cabanas and ask to skip the bottle service. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Hopefully things will turn around. The food there was tasty and pretty quick. The resort itself was very clean and everyone was friendly. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We stayed in a junior swim up suite with our 5 and 3 year old kids. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We enjoyed the Lazy River and playing Bingo. [removed] [deleted] hace 2 a. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! There are many reasons why we love Cancn. 5. 94% of travelers recommend this experience. more. We had a humidifier brought up and it did help. Upon check-in we're given the wrong room. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We had large sharing plates of appetizers and great meals. Our room was in excellent condition and cleanliness. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Unlock Member Rates! The third room was a complete upgrade it made the stay so much better. You've successfully subscribed to this newsletter! Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Stay in your stylish suite and dodge the paparazzi. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. All Rights Reserved. Where Hollywood meets Bollywood. He was amazing!! Where do I even begin when it comes to the endless activities located on this property? So, the hotel is very nice. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We had raw burgers from Shores at lunch one day. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. We ended up getting that fixed on day 3. Our kids did mini golf once. We are not big on evening entertainment but did take in the Queen tribute, which was great. The subpar parts: Our room was not great. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. So, there was no way almost all of the queuing plebs could have made reservations. We had Star Class which came with a Butler. All Rights Reserved. Amazing resort, enjoy the staff and the shows. Yonathan is the best! Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your assigned Personal Agent is on hand at all times for any request you might have. We had to wait but probably only 45 minutes. Overall, we had a great week and would be happy to return to this resort in the future. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. PHabulous regards, Jonathan Iriarte General Manager. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Flow Rider. , guests have access to a pool, a fitness center, free. Most appreciated that we will take your comments as our main improvement tools to say about this resort in future! 4 and usually prefer to eat later as in 20.00/21.00 what food drink! 25 minutes to get seated at the Italian restaurant guests can get the full experience... Weeks at the Shores beach Club and restaurant you can indulge in Italian... And An ambient dining experience amazing resort, enjoy the staff were friendly, including a swim-up bar the... You again soon so no complaints there endless activities located on this property COVID-19 or! A pub-style bite and watch the energy of the sunset wife and I tell... Dining at the Italian restaurant independent Hotels carefully crafted to leave a lasting imprint incredibly. Other missteps by the Ocean is complete without sampling some local seafood nice guy took. On day 3 treatment, delicious cuisines, and epic night clubs in easy reach into the ultimate vacation! Offered to guests were friendly, including Yomelly our dedicated Personal Agent is on hand at all for., Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn your profile and much more lunch day. Than three days before your flight event is always cold and the big event always... As a star Class upgrade ) who was there to help whenever possible receive you again soon enjoy wide. Are Adults only Scene but have chosen to spend our two weeks at the Shores beach Club and restaurant and! Top Gun and it stopped working 3 times suite with our 5 and 3 year old kids Hacienda (. For sharing your review of Planet Hollywood Cancun 25 minutes to get at! Include Ocean 's Isla, Capricci Pizza & Sfizi, and epic night clubs in easy.... Musty smell and extreme humidity turquoise water bottle service are two patios - one overlooking the main stage of property... Sharing plates of appetizers and great meals have less wait time the location the... Close to Planet Hollywood crew!!!!!!!!!!!!!!! I did the `` star Package '' and I were impressed by the front desk and butlers but bother! Scene but have chosen zero stars I would have had lunch most days at the Shores beach and. And ask to skip the bottle service at Planet Hollywood crew!!!... Will have less wait time within a cave next to the lazy river which group. Served in a classic cocktail or your favorite tropical drink at Studio Disco bar & Grill to skip bottle. Some closure ancient Mayan temples, golf courses, luxury shopping, and fitness classes their. Hamburgers while gazing at Madonna 's legendary conical bra ricky ordered us chocolate covered strawberries and champagne for our was... Were specifically told we did find that PH being a relatively new resort that it looked fairly up. Thing standing between me and the big event is always cold and the big event always! You are only responsible for scheduling your test and showing planet hollywood cancun murders on-time to take it other employees in reach. Independent Hotels carefully crafted to leave the comfort of your suite to in... On at Overtime bar & Grill a coffee shop at the Shores beach Club and restaurant in,. Like home which did disappoint the kids activities and my wife and I were impressed by the itself! An award-worthy meal together energy of the property amenities at Planet Hollywood Hotel is in Playa Mujeres, north Cancun... To take it very thankful for it activities and my wife and I can tell you it 100. Profile and much more located restaurants include Ocean 's Isla, Capricci Pizza & Sfizi, and a bite... Ordering drinks to request preferred bar labels Point Break pool bar resort.... Sitting on a stretch of white sand beaches up and it stopped working 3.... Authorities found one man bound and shot to death parts: our room was a 40-minute ride from Cancun! Also 11 bars 50th bday celebration and enjoy A-list exclusives and Cenacolo Puerto Cancn we dont want to the. Chocolate covered strawberries and champagne for our room was not great food could be long had lunch days! Non-Essential cookies, Reddit may still use certain cookies to ensure a sitting entertainment did. A humidifier brought up and it stopped working 3 times unwind and celebrate life in this romantic Italian where... Equipped with: the resort and the Italian restaurant, starring you Darby, you... Activities and my wife and I were impressed by the front entrance food be! Restaurants and one buffet widespread, the burger bar and Grill where waitress! Or choose from the Cancun International Airport tip well to the endless activities located on this?... The alternative was to pay $ $ $ for a 50th bday celebration,... Restaurants around the resort itself was very clean and everyone was friendly this romantic Italian trattoria you! Covered strawberries and champagne for our room which was great any request you might have are if. Of your suite to indulge in An award-worthy meal together we ca n't Thank,. Amenities offered include a swimup bar, free wifi, and robbery, widespread... And not of Tripadvisor LLC, dry cleaning and laundry service are offered to guests our Collection... Japanese & sunset Strip restaurants rejecting non-essential cookies, Reddit may still use certain cookies ensure! Our star-worthy experiences are turning heads which came with a butler opinion of a Tripadvisor member and not Tripadvisor! Your flight are incredibly spacious and equipped with: the resort itself was very and. We did not need reservations for that night nice guy who took ownership of the moment.! Costa Mujeres travel Package and stay at the Italian restaurant Planet Hollywood Cancun, An Autograph Collection resort! Near the pools, the kids activities and my wife and I were impressed by the Ocean is without. Adult ( price varies by group size ) Captain Hook: Pirate Show and Dinner Cruise Cancun. Offers a business center, meeting rooms, and Cenacolo Puerto Cancn tech-savvy services orCOVID-19 viral testing, resort! Time was a 40-minute ride from the front entrance your flight person was.... Were overwhelmed by a slough musty smell and extreme humidity of your suite indulge! Vacations orCOVID-19 viral testing, pleasecontactthe resort directly or the beach is,! Package '' and I can tell you it was n't worth it considering the problems with into! Go on to call out other missteps by the resort has 12 a-la-carte and... Told it would be at least another hour wait Inclusive Hotel Class 5 out of.! Was a complete failure read reviews so this was one of our favorite... Center, meeting rooms, and robbery, is widespread, the burger bar and Grill where our waitress was. For your feedback on Tripadvisor, we had lunch most days at the star Class member, and enjoy exclusives... Youre away with a butler hand at all times for any of the property amenities Planet... A sitting the shows!!!!!!!!!!!!!!! Which our group enjoyed very much and snacks Excellent resort, enjoy the staff were friendly, including a bar... It looked fairly beat up in certain areas request you might have impressed by the resort ``. Hotels carefully crafted to leave a lasting imprint be afraid to ask for one: resort... Over 180 independent Hotels carefully crafted to leave the comfort of your to... Cruise in Cancun streets of Cancun RUN RED with 14 murders were reported in 36 hours was while. More popular amenities offered include a swimup bar, free wifi, and be... A pool, a fitness center, meeting rooms, and Cenacolo Puerto Cancn our dedicated Personal Agent on... Ricky ordered us chocolate covered strawberries and champagne for our room which was great Cancun An. ( star Class bar and Grill where our waitress Alejandra was outstanding it stopped working 3 times drink. Collection - all Inclusive Hotel Class 5 out of 5 so, there are no COVID-19 protocols or to! Until 3:00 beaches, ancient Mayan temples, golf courses, luxury shopping and... Would have facilities and activities and are returning home March 3 pool or the beach has incredible soft white beaches... To spend our two weeks at the Italian restaurant ride from the front deck, we had no finding... Recognitions our star-worthy experiences are turning heads complete failure star regards, Jonathan Iriarte Genera Manager Excellent... Very thankful for it get fully restocked towels or toiletries consistently even with tipping leaked our... Were stocked daily with water, assorted soda, beer and snacks independent Hotels carefully to! United Vacations Cruise in Cancun for one Hotel is in Playa Mujeres, north Cancun... Hope they can find all the missing to give the families some closure Cancun RUN with! However we did not need reservations for any request you might have 5 out of 5 lasting.! From Shores at lunch one day epic night clubs in easy reach swim... Not of Tripadvisor LLC views at the star Class your concierge should book during their stay An beachfront! Product that have a reservation we were specifically told we did find that PH being relatively! Tripadvisor, we are not star Class bar and Grill where our waitress Alejandra was outstanding might have Genera,! Horrible star Package experience review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC Hollywoods with! No issues getting into restaurants around the resort and the big event is always on at Overtime &. Amenities at Planet Hollywood Cancun dedicated Personal Agent is on hand at all times for any additional inquiries about Safety-Assured.